COVID-19: General information

Following the government decision regarding COVID-19, some events will not take place as planned. Please read all information about the impact of the coronavirus on our concerts below. Click here for our up to date program.

Measures: prevent spreading of the virus

  • You are required to wear a face mask until you are seated. Please bring your own face mask.
  • Keep a minimum distance of 1.5 metres
  • Follow the routes and instructions of our ushers
  • Seat only in the designated seat(s) / free seating is not permitted
  • Cough and sneeze into your elbow
  • Limited capacity: we only allow a limited number of visitors to guarantee distance 
  • .

Checklist safe visit

Because of the coronavirus we are obliged by the government to ask you a number of questions. We ask you to take a critical look at the following questions:

- Did you have one or more of these symptoms in the last 24 hours?

  • Fever (38 degrees or higher)
  • Shortness of breath
  • A cough
  • A runny nose
  • Sore throat

OR

- Do you currently have a roommate with fever and/or shortness of breath?
- Have you had the new coronavirus and has it been diagnosed in the last 7 days (in a lab)?
- Are you in quarantine because you have had direct contact with someone who has been diagnosed with the new coronavirus?
- Do you have a roommate/family member with the new coronavirus and have you had contact with him/her in the past 14 days while he/she was still having symptoms?

If you have to answer one of the questions with 'yes', we ask you to stay at home. If you already have tickets, please contact our customer service to exchange your tickets.

Ticket sales 

The uncertainties of our time challenge us to look for maximum flexibility. We announce the new program on a monthly basis. Keep an eye on our concert program or subscribe to our newsletter to stay tuned.

Harry Potter in Concert
Due to the corona measures, the performances of Harry Potter in Concert in December 2020 at de Doelen must be postponed to 2022. Tickets already purchased remain valid. Together with our partners Warner and CineConcerts, the exact dates have yet to be determined, taking into account the recommendations of the RIVM and the availability of the orchestra and the location. We hope to inform you about the new dates by the end of November.

Ticket scheme: Save your ticket - enjoy later

With ‘Save your ticket, enjoy later’, the cultural industry hopes that ticket holders will attend their favourite venue or event at a later date. The basic principle of the scheme is that the ticket value is retained. If a concert for which you have purchased tickets is cancelled, you will be given the choice to convert the value of tickets into a voucher, donation or refund. This way you can order tickets without any risk. More information about the ticket scheme can be found here.

All concerts originally planned for the 2020|2021 season will be cancelled or postponed. Tickets for concerts from August 21 to December 30, 2020 has converted into vouchers on August 5, 2020. Tickets for concerts from January 7 to May 30, 2021 has converted into vouchers on November 18 and 19, 2020. Ticket buyers have received a voucher by email for the value of their tickets. Have you received a voucher but would you rather have your tickets refunded or converted into a donation? Please contact our customer service.

Customer service

The Rotterdam Philharmonic Orchestra asks for your understanding for the impact of the measures on our organization. 

We comply with the advise to work from home. Due to the size of all measures, our customer service is only available by phone from Monday-Friday between 10 a.m. - 12 noon and 1 p.m. - 4 p.m. As our office is also closed until further notice, you can not visit us at this moment. We also ask for your understanding for this situation.

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