Is there a dresscode?
No, the Rotterdam Philharmonic does not operate a dress code. All that matters is that you enjoy the music.
Am I allowed to take photos or videos?
You may take photos before and after the concert. Taking photos during the concert disturbs the concentration of the musicians and other visitors.
How long is the interval?
The concert intervals last 25 minutes. This gives you enough time to have something to drink and to use the restroom. Your ticket entitles you to one free interval drink. Luxury wines and champagne can be obtained at a charge.
In the concert interval you can enjoy one free interval drink. Coffee and tea, or a glass of wine, beer or soft drink is included in the concert ticket. You can make use of the luxury wine buffet at a charge.
Is there a cloakroom?
Yes, there is a cloakroom at De Doelen. The service is free of charge.
When does the concert end?
This varies from one concert to another, but in general a concert lasts between 2 hours and 2 hours 15 minutes, including interval. On the website you can find the approximate finishing time of each concert. This is an indication only, and no rights may be derived from it.
What should I do if I arrive late?
Latecomers are kindly asked to wait until the interval. This avoids inconveniencing other visitors.
May I take a drink into the auditorium?
No, refreshments are not permitted in the auditoriums of De Doelen.
May I visit the restroom during the concert?
This is of course possible, if absolutely necessary. However, in such a case we ask you to remain outside the auditorium until the interval so as not to inconvenience other concertgoers.
How do I know when to applaud during the concert?
Traditionally, people applaud only after the complete work has been played. The reason for this is that movements of a piece are usually interrelated and that, despite the short break between movements, ‘the story simply continues’. It can sometimes be hard to know when a piece has actually finished. So watch the conductor and the other members of the audience if you are not certain. The conductor will relax and let his arms drop to his sides. Often he will turn briefly towards the audience. If you are still not sure, just wait until the rest of the audience applauds.
Weelchair and hearing impaired concertgoers
There are special spaces for wheelchairs in the Grote Zaal of De Doelen. In the Jurriaanse Zaal and Eduard Flipse Zaal wheelchair spaces can be created in the stalls. If you wish to make use of this, please ask when making the booking. For hearing impaired concertgoers an audio induction loop is available in the Grote Zaal. If you wish to make use of this, please ask when making a telephone booking or state it on the order form.
Are the Rotterdam Philharmonic Orchestra and de Doelen a single organization?
De Doelen concert hall is the orchestra’s home base. They are separate organisations that work closely together, in big productions such as Gladiator, for example.
Is it possible to get an autograph of a soloist or conductor?
We always know beforehand when soloists or conductors are holding an autograph session. In that case we post information about it in good time on the individual page of the concert concerned on this website.
What should I do if I have lost my ticket?
The risk of loss or theft of an admittance ticket always lies with the subscription holder/buyer of single tickets. It is up to the Rotterdam Philharmonic to decide whether to issue the subscription holder/buyer of single tickets with a duplicate admittance ticket. The expenses arising from this are for the account of the subscription holder/buyer of single tickets.