This page was last updated on 23-05-2018.
On this page we explain what data we process if you use our website, why we process this data, and what we do with this to improve your user experience. That way you know exactly how we operate.
Our use of collated data
If you contact us by e-mail or otherwise, we may hold on to these messages. In certain situations we may ask you to provide personal data. This data enables us, for example, to process ticket sales correctly, or to give a better answer to your question. We store this data on the Rotterdam Philharmonic Orchestra’s own secure local servers. A daily backup is stored at an external, secure location. We do not combine this data with other personal data available to us.
Ticket sales system shared with de Doelen
We share our ticket sales system (Ticketmatic) and its customer database with de Doelen, firstly to provide you, as someone attending a Rotterdam Philharmonic Orchestra concert in de Doelen, with a better service, and secondly for reasons of business efficiency. We have agreed with de Doelen in a data processor contract, that people who attend Rotterdam Philharmonic Orchestra concerts come within the part of the database reserved for the orchestra and people who attend Doelen concerts come within the part of the database reserved for de Doelen. People who attend both types of concert come within both parts of the database. Neither party may use the personal data of the other party’s visitors to send communications based on the attendance at the other party’s concerts.
Cookies and remarketing
We use Google Analytics cookies to compile reports as to how visitors use our website. We use this information to improve our website and programming. The data collated by Google is anonymized and not shared with any third party. In particular, your IP address is not included. This cookie will be deleted after a maximum period of 38 months; after which we need to ask your permission again. We have ensured that our use of Google Analytics is privacy-friendly by taking the following measures:
- We have entered into a processor agreement with Google;
- We have concealed the last eight digits of the IP address;
- We have switched off the ‘share data’ option;
- We do not use any other Google services in combination with the Google Analytics cookies.
Turning off cookies
Pages and information you share on social media
We do not collate or use any information for any purpose other than those described in this policy statement, except where we ask for and obtain your permission in advance.
We never exchange any Information about you with any third party. In certain cases, the information can be shared internally. Our staff are obliged to treat your data in confidence.
Options of personal data
We offer all our visitors the option to access, rectify or erase all personal data that was provided to us at any time.
Unsubscribing to newsletters
If you receive a newsletter from any party associated with www.rotterdamsphilharmonisch.nl, the e-mail will include an option for unsubscribing.
Questions and feedback
Rotterdam Philharmonic Orchestra
Address: Postbus 962, 3000 AZ, Rotterdam, The Netherlands
Telephone: +31 (0)10-2171707
E-mail address: email@example.com
The Rotterdam Philharmonic Orchestra focuses a lot of attention on the information it puts up on its websites. Even so, we cannot guarantee that this information is always correct, complete and timely. You can derive no rights from the information on this website. The Rotterdam Philharmonic Orchestra excludes any liability for direct or indirect loss of whatever kind arising from or connected with the use of this site, the information available on this site, or the inability to access this site or the information available hereon at any particular time.
References to other websites and hyperlinks are for the sole purpose of providing you, the visitor to this site, with further information. The Rotterdam Philharmonic Orchestra does not in any way guarantee the content or reliability of these websites and hyperlinks.
The Rotterdam Philharmonic Orchestra reserves the rights to the information on this website. It is not permitted to publish this information by other means or to process this information without the prior consent of the Rotterdam Philharmonic Orchestra. You can apply for permission by e-mail to firstname.lastname@example.org. If you disclose the content of any our websites you should quote the source containing an active link to the website.