• You can only exchange tickets purchased directly from the Rotterdam Philharmonic Orchestra. Tickets purchased from another concert venue, for example, cannot be exchanged through us.
• You can only exchange tickets for concerts taking place within the same concert season. A concert season runs from September to June.
• The Rotterdam Philharmonic Orchestra reserves the right to exclude certain concerts from the ticket exchange policy.
• The exchange fee is €2 per ticket per exchange. Any difference in ticket price will also be charged or credited as applicable.
• When exchanging tickets online, you must exchange all tickets for one concert at the same time. If you only want to exchange some of your tickets, please contact our Customer Service team.
• If you are unable to complete the exchange online, you can also exchange your tickets through the Rotterdam Philharmonic Orchestra Customer Service or at the box office at De Doelen.

• ⁠Log in to your account.
• Go to Orders, find the relevant order and click View order.
• Your online order overview shows the concerts for which you have purchased tickets. For the concert you wish to exchange, click Exchange tickets.
• Select the concert you would like to exchange your tickets for.
• The system will automatically select the best available comparable seats. If you would prefer different seats, click View/change seats.
• At the bottom of the page, you will see the price difference and exchange fee. The exchange fee is €2 per ticket. The €1.50 service fee previously paid per ticket will automatically be carried over to your new tickets.
• If the new seats are the same price or more expensive, you will need to pay the exchange fee and, where applicable, the price difference before completing the exchange. If the new seats are cheaper, you can receive the remaining amount on a gift voucher or donate it to the orchestra.
• Once the exchange is complete, you will receive a confirmation email with a link to your online order overview. Here, you can download your new tickets and, where applicable, your gift voucher.

Please note: online, you can only exchange all tickets for the same concert at once. If you only want to exchange some of your tickets, please contact our Customer Service. 

• ⁠Log in to your account.
• Go to Orders, find the relevant order and click View order.
• Your online order overview shows the concerts for which you have purchased tickets. For the concert for which you wish to redeem your tickets, click Refund.
• Select Gift voucher and click Confirm refund. You can also choose to donate the value of your tickets to the orchestra.
• An exchange fee of €2 per ticket will be charged. The €1.50 service fee previously paid per ticket is non-refundable and will therefore not be added to the gift voucher.
• Once the exchange is complete, you will receive a confirmation email with a link to your online order overview. Here, you can download your gift voucher.

Please note: online, you can only redeem all tickets for the same concert at once. If you only want to redeem some of your tickets, please contact our Customer Service team.

The gift voucher is valid for 24 months from the date of issue. The date of issue is stated on the gift voucher. After 24 months, any remaining balance will expire.