FAQ about general matters
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FAQ about general matters
If you have lost something, you can contact the Lost and Found department of De Doelen. This can be reached by telephone on 010 2171700.
FAQ about (ordering) tickets
Series for the 2023-2024 season can be ordered on Tuesday, March 28 at 10:00 AM. Single ticket sales for concerts from the 2023-2024 season will start on Tuesday 23 May at 10:00 AM.
The concerts of the Rotterdam Philharmonic Orchestra mainly take place in the Grote Zaal of the Doelen. Click here to view the floor plan of this concert hall.
Please note: the number of available seats and the division into ranks may differ from the attached map depending on the concert. If you order tickets for a concert online, you will always see the correct floor plan during your order when you select a seat yourself.
The Rotterdam Philharmonic Orchestra charges € 1 per ticket (included in the ticket price) for service costs, which is necessary to cover the costs associated with making your concert tickets (technically) possible. In addition, we charge € 3.50 per order if you wish to receive printed tickets to cover the costs of producing and sending these tickets. We do not charge extra costs for an order with e-tickets.
If you are unexpectedly unable to attend a concert, you can exchange or cancel your tickets up to two working days before the concert. We charge € 5 per exchange plus or minus any price difference. If you don't have another concert in mind, you will receive a voucher from us for the amount of your tickets, minus € 5 in cancellation costs. Read the conditions here.
If you opt for e-tickets, you will receive a confirmation of the transaction by e-mail containing a link to a PDF file containing your e-ticket.
Please note: the confirmation email is not your ticket. The PDF file that you can download is your admission ticket.
No, you can choose yourself. If you have opted for e-tickets, you can choose to show the e-tickets on your smartphone. To do this, set your screen to the brightest position and enlarge the barcode. You can also print out your tickets purchased online at home. When you visit the concert, show the printout of your e-ticket.
Cash can still be paid at the cash register of De Doelen.
In principle, you can still buy tickets online via the website until the concert starts.
FAQ when ordering a series
Yes, there is. Via this link you can view manuals for creating an online account, ordering a series online and ordering a flex series online.
If you order 4 concerts or more, you can order a flex series. You will then receive a 15% discount on the single ticket price. If you want to order tickets for less than 4 concerts or just one single concert, you can do so from 23 May.
It is possible to cancel or exchange concerts from a series from Tuesday 23 May 2023.
The name of Gold on Thursday has been changed to Premiere. The programme is different from Gold on Friday, but similar.
If you are unable to order online, you can contact our Customer Service by telephone on 010 322 53 22 (Tue-Fri 10am-4pm). Unfortunately there is no possibility to come by. If you are unable to reach our Customer Service by telephone, you can also email your question to email@example.com.
Unfortunately, this is no longer possible since August 2021.
FAQ before and during the concert
The Grote Zaal of the Doelen is easily accessible for wheelchair users. You must reserve these places in advance by telephone. There is an induction loop for the hearing impaired.
If you arrive after the start of a concert, you will be given the opportunity to enter the hall at the next concert interruption. Until then, you can follow the concert on the stage of the Grote Zaal via monitors in the foyer. Arriving late does not entitle you to a refund.
People applaud at classical concerts when all parts of a piece of music have been played. Not sure when a piece of music is over? Then, just to be sure, wait until the rest of the room starts clapping.
There are no dress codes.
We do not have a minimum age for concerts. We have special family shows for young visitors.
Please note: A ticket is required for all visitors.
De Doelen is located in the center of Rotterdam and you will find numerous restaurants and cafes nearby. The Stadsbrasserie is located in our building, where you can reserve the affordable Doelenmenu as a concert visitor. In the Doelen Studio you can have a drink and some snacks.
Sound and image recordings are not permitted without permission from the musicians and management. Contact our Customer Service on telephone number 010 322 53 22 (Mon-Fri 10.00-16.00) or mail to firstname.lastname@example.org for permission.
Bags, backpacks and umbrellas are not allowed in the hall, you can leave them at the guarded cloakroom.